Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact us to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged / incorrect, what do I do?
Please contact us for any items that arrived damaged, defective or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact us for assistance, explaining your reasons for wanting to return it. Returns are offered within 14 days after product delivery on items
Please note:
How to Return or Exchange
To process any returns or exchanges please contact us.
State in the message:
Once the product is received please allow 3-5 business days for your return to be processed.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Returned-to-Sender & Refused Packages